Compensation

Compensation in the context of air travel refers to the financial or in-kind redress provided to passengers when airlines fail to deliver services as contracted, whether through flight delays, cancellations, denied boarding, or mishandled baggage. Within the Airlines & Aviation sector, compensation operates as both a regulatory requirement and a strategic tool for preserving customer…

flight delay

A flight delay occurs when a scheduled departure or arrival time is postponed beyond its published slot, disrupting the seamless flow of passengers, crew, and aircraft through the aviation network. In tourism and travel, a flight delay can arise from a range of factors—unfavourable weather conditions, air traffic control restrictions, mechanical inspections, crew scheduling issues,…